Many employees are excited about the benefits of the OnusOne system, but are understandably nervous about how their compensation will look during slower weeks of the year. Here are 7 tips to share with your employees to ensure their schedules and client lists remain full.
1. Leverage your best marketer:
The people on your current client list already understand the value of the services you provide. They are often very eager to spread the word about their experience, so consider making specific recommendation for how they can do so. Online reviews are a very powerful way to reach a large audience relatively easily. If you do not already have a process in place designed to collect online customer reviews, considering doing so asap.
2. Be a team player:
If you are willing to work with clients while a co-worker is out of the office, they will certainly be willing to return the favor. If your organization has multiple locations, consider offering services at other branches or locations as needed.
3. Ask for help:
Your employer would love to partner with you to achieve your goals! We highly recommend that you reach out to them to ask for assistance in growing your client base.
4.Become an expert communicator:
Don’t assume that your customers understand the value of the services you provide. You may need to clearly lay it out for them. Take time to clearly describe why your services are so valuable. Ask your clients if they have any concerns about the services you are offering. You might even consider asking what you could do differently to ensure you are meeting their needs. Ensure that your clients know that you are aware of any missed appointments. If they understand the value of the service you provide, they will go to great lengths to avoid cancelling.
5. The power of thank you:
Don’t underestimate the power of these words . Consider thanking your clients for choosing you and for placing their trust in you. You will likely be amazed at how much that means to them.
6. Be available:
This is probably the most powerful tool in your professional toolbox. Professionals who make themselves more available to their clients are more likely to maintain full schedules.
7. Create a contract:
At the conclusion of your first meeting with a client, outline your specific recommendations. How many times do you need to meet? Over what period? What will it cost? What can they expect as a result of your services? Ask if they agree with your recommendations. If they do, it will be much easier to hold them accountable to holding up their end of the bargain.
If you're interested in seeing how the OnusOne system can empower growth, one employee at a time, schedule a demo today.
Jason is the co-founder and managing partner of OnusOne, by Pay-for-Performance Solutions LLC. OnusOne is a web based system that designs, installs, and administers shared-risk employee compensation models for fee-for-service industries. Jason has a proven track record of leadership success in the healthcare industry. He has over 20 years of experience building and strengthening clinical teams, and creating and developing effective leadership teams.